Hello, my love!
How can we help you?
POLICIES
By placing an order with Limitless Boutique, you are acknowledging and agreeing to the policies stated below.
Please remember, Limitless Boutique is a small, one-woman business. These policies are in place and accessible to ensure understanding, as well as to protect both my business and my customers.
Processing Times:
My normal processing times are 5-7 business days, or less.
Processing times may increase during periods of high order volumes. If this happens, it will be noted in a banner at the top of the website.
Please note:
Processing times and shipping times are two different things.
Shipping times are generally shown at checkout and are an estimation of how long it may take your order to arrive, AFTER it has been given to the postal courier. This estimate is set by USPS, not Limitless Boutique.
Processing times are how long it may take to make or pull your items, package your order, purchase a shipping label, and hand the package over to USPS.
Shipping:
All packages are shipped from Saltsburg, PA, USA, via USPS, using eco-friendly packing materials and packed with care to ensure safe delivery.
When your order is shipped, you will receive an email with your tracking information. Once you receive this email, please allow 24-48 hours for your package to be scanned in by the post office. The ladies at my local office are amazing and always scan packages within an hour after I drop them off, but every now and then, a package falls through the cracks. If this happens, it may not be scanned until it reaches the distribution center.
Limitless Boutique has zero control over shipping times. If you need an item by a specific date, please order far enough in advance to increase the chance of it arriving in time.
Limitless Boutique does not offer refunds for shipping delays caused by the postal service.
Shipping fees are non-refundable as the entire fee is paid to the postal service when the order is fulfilled and the shipping label is created.
Current USPS shipping estimates (outside of holidays):
Ground advantage (formerly first-class): 2-5 business days
Priority: 1-3 business days
Priority express: next day - 2 day guarantee
First-class international: 7-14 business days
Military APO/FPO/DPO: 3-14 business days
***Please note: These are only estimates that are provided by USPS. These shipping times can vary greatly, based on the delivery address.
During the holidays, starting as early as September, the US postal service WILL experience delays. Please keep this in mind when purchasing gifts.
International Shipping Fees:
VAT, taxes, duties, or other fees incurred after your package has been shipped, are the sole responsibility of the customer.
Limitless Boutique will not alter or falsify any customs forms or other legal documents in order for taxes or fees to be avoided.
Refunds, Exchanges, & Cancellations:
All items are final sale, including but not limited to, crystals, jewelry, and gift cards. Limitless Boutique does not accept returns or offer exchanges or cancellations. Please purchase responsibly.
If there is something wrong with your order, please reach out via the contact form that can be found at the bottom of every page, or email me at limitless_boutique@yahoo.com
Shipping fees are non-refundable under any circumstance, as stated under the shipping section above.
European Union 14 day Cooling Off Period:
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. Your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Incorrect or Missing Item:
Please reach out within 48 hours from the delivery of your package, if there is a missing or incorrect item, so that we can work together to correct the mistake.
Damaged Product:
All orders are packed with the utmost care, but accidents can still, unfortunately, happen in transit.
If an item arrives damaged, please reach out within 24 hours of delivery, with photos of both the damaged item and the packaging, so that I may assist you with filing a claim with the postal courier. Due to the damage occurring while the package was in the care of the postal system, any refund for the damaged item will come from the insurance covering the package, not from Limitless Boutique. Please see below for basic insurance information.
KEEP ALL PACKAGING AND PRODUCTS unless otherwise instructed. USPS may need you to take the damaged packaging to a local office in order to move on with the claim.
Domestic (USA) ground advantage or priority packages automatically carry insurance through USPS with $100 USD of coverage.
If your order's subtotal is over $100 USD, you have the option to add additional insurance during checkout. This is not required, but is highly recommended to protect your entire order in the case of damage or loss. This additional coverage can also protect your order if it is lost or stolen, while USPS insurance does not.
Lost or Stolen Packages:
Packages that are MARKED AS DELIVERED BUT ARE MISSING, are not covered by standard USPS insurance. However, the additional package insurance offered at checkout, does (in most cases).
If your package is marked delivered, but is missing, it may arrive the following day, as some couriers will scan packages before they begin their route. If your package does not arrive, please reach out via the contact form at the bottom of each page, or via email at limitless_boutique@yahoo.com , so that I may assist you with filing an insurance claim (if the package has insurance).
Any refund will come from the insurance on the package, not from Limitless Boutique.
If you believe your package was STOLEN, you may need proof of a filed police report in order to proceed with an insurance claim.
Please note: As the customer, it is your responsibility to provide a safe and secure location for packages to be delivered. If you are concerned, or have had packages stolen in the past, please consider shipping your order to an alternate, safe, location.
If your package is LOST IN THE POSTAL SYSTEM, please reach out via the contact form at the bottom of each page, or via email at limitless_boutique@yahoo.com, so that I may assist you with filing an insurance claim (if the package has insurance). In the case of a lost package that has NOT been marked as delivered, we may not be able to file a claim until a time frame set by USPS has passed.
Incorrect Address:
Limitless Boutique is not responsible for missed deliveries due to an incorrect address.
All shipping labels are purchased using the EXACT address entered and submitted at checkout. Please review your shipping address to ensure it is correct prior to finalizing your purchase.
If you notice an error with your address after your order is placed, please reach out via the contact form at the bottom of every page, or via email at limitless_boutique@yahoo.com, BEFORE YOUR ORDER IS MARKED AS SHIPPED. As soon as possible is greatly appreciated.
If a package is returned to Limitless Boutique after a failed delivery, you may have it re-shipped to the correct address by purchasing a new shipping label via a custom listing I will create for you.
I will hold your package for up to 2 weeks. If your new shipping listing is not purchased within that time frame, all items will be restocked, and you will receive a refund, less shipping costs and a restocking fee of 20% of your total purchase value (subtotal).
Please keep in mind, a package can take anywhere from 2 weeks to 2 months to be returned as it is moved through the postal network, and in some cases, it is never returned at all. Any reshipments or refunds cannot take place until the original package has been returned to Limitless Boutique.
Customer Service Response Times:
Please allow up to 24-48 hours for a response to any inquiries. This includes any messages sent via the contact form found at the bottom of every page, via email, or via social media.
I generally respond within an hour or two, but that time can vary. I am a one-woman show. Please know I will get back to you ASAP.
If I am on vacation, taking time off, or attending a festival, and these response times are affected, I will announce it in the banner at the top of every webpage, in my email newsletter, and on my social media pages.
If you need assistance with your order, or have a question about anything on the website, please reach out via the contact form at the bottom of every page, or via email at limitless_boutique@yahoo.com
Sending a message on any social media platform is not recommended, as it can easily be missed or buried by other messages sent after yours.
*Any exceptions to these policies can be made at the sole discretion of the owner.*
Common questions
Where are you located?
Indiana County, Pennsylvania, USA
Limitless Boutique is almost entirely an e-commerce business and does not have a physical storefront. However, I do attend multiple festivals throughout the year, for anyone that would like to shop in person.
My festival schedule can be found in the main menu. I will also share any upcoming festivals via my email newsletter and social media.
Can I cancel or return my order?
All items are final sale, including but not limited to, crystals, jewelry, and gift cards. Limitless Boutique does not accept returns or offer exchanges or cancellations. Please purchase responsibly.
If there is something wrong with your order, please reach out via the contact form that can be found at the bottom of every page, or email me at limitless_boutique@yahoo.com
Do you ship internationally?
I sure do!
Please note: VAT, taxes, duties, or other fees incurred after your package has been shipped, are the sole responsibility of the customer.
Limitless Boutique will not alter or falsify any customs forms or other legal documents in order for taxes or fees to be avoided.
When will my order ship?
My normal processing times are 5-7 business days or less.
Processing times may increase during periods of high order volumes. If this happens, it will be noted in the banner at the top of the website.
How do I track my order?
When your order ships, you will receive an email with your tracking information. Follow the link in that email to track your package. If you do not see a shipping email, please check your spam folder.
Can I combine multiple orders to ship in one package?
Absolutely. Please reach out immediately, BEFORE you receive a shipping notification, and I would be happy to accommodate you. If shipping your orders together results in an overage in what you have already paid for shipping, I will refund that difference. This is very rare as shipping fees are based heavily on the weight of a package.
PLEASE NOTE: I will not automatically combine orders placed under the same shipping address. You must contact me with your request.
Do you offer free shipping?
I do not offer free shipping at this time. If, at some point, I do run a shipping promotion, it will be announced on the website, in my email newsletter, and on social media.
I recognize that shipping can become quite expensive due to the high weight of crystals. With that in mind, I do all that I can to keep your shipping costs as low as possible, while still ensuring your beautiful order will arrive safely.
I'm local. Can I pick up my order, or can you deliver it so I don't have to pay shipping?
I do not offer order pickups, deliveries, or meetups, outside of events, at this time.
With the increase in local festivals for my 2024 season, I am now offering order pickups at those festivals. More information on this can be found here:
https://limitlessboutiqueus.com/pages/2024-event-schedule
Small side note: If a small business offers free shipping, or pickups and deliveries, they are still paying out of pocket for things like packing materials, gas, wear and tear on their vehicle, etc. And that does not include their time for packing your order and for travel.
How can I shop in person?
Limitless Boutique is almost entirely an e-commerce business and does not have a physical storefront. However, I do attend multiple festivals throughout the year, for anyone that would like to shop in person.
My festival schedule can be found in the main menu. I will also share any upcoming festivals via my email newsletter and social media.
Can you pack my order on TIKTOK?
In most cases, I absolutely can! Simply leave me a note at checkout, and please include your username if you would like to be tagged in the caption.
During periods of high order volumes, I may not be able to accommodate every video request, but I will try my very best.
Is your packaging eco-friendly?
It sure is! All orders are packed with care using sustainable supplies made from recycled and recyclable materials, minimizing our shipping impact while also ensuring your order will arrive safe and sound.
These supplies include, shipping boxes made from 100% recycled materials, water-activated packing tape made with renewable materials, and biodegradable packing peanuts made from cornstarch.
Do you offer discounts or run any sales?
I do occasionally run sales or distribute discount codes. When these occur, it will always be announced via my email newsletter, social media, and on the website.
How often do you restock?
Restocks and new product drops vary. I will always make an announcement in my email newsletter, as well as on social media.
Is all of your jewelry handmade?
Every piece of jewelry in my shop is handmade by yours truly, from the wire wrapping to assembling the chain for a necklace, using high quality materials.
Is your jewelry hypoallergenic?
Yes! All metal used in the making of my handmade jewelry is hypoallergenic for most people.
Here is a list of the metals I use for jewelry:
Chains - 316L stainless steel
Earring posts, backs, and hooks - 316L stainless steel
Silver wire - silver coated copper (nickel and lead free), or 304 grade stainless steel *will be noted in the listing*
Copper wire - pure, natural copper
Fine metals can be used upon request (sterling silver and gold).
Every jewelry listing description details the metal used in that particular piece.
If you have extreme sensitivity to multiple metals, and you require sterling silver or gold, please reach out, and I would be happy to accommodate you. Please keep in mind, the cost of the jewelry you want will increase with the more expensive materials.
Can I place a custom jewelry order?
Absolutely! Please feel free to reach out via the contact form at the bottom of every page, or via email at limitless_boutique@yahoo.com , and I would be happy to chat.
I do reserve the right to deny any custom request.
Do you offer earring options for gauged ears?
I do! I always carry a small stock of lever-back ear hooks, for anyone that needs them. Simply reach out with your request, or leave a note on your order, and I will happily make the switch.
Can I customize jewelry sizes?
Absolutely! I have and always will be a size inclusive shop, and I recognize how important it is to find that perfect fit. If you would like a size that is not listed in the listing of the piece you would like to purchase, whether it's a 1/4 size for a ring, or a custom length for a chain, please do not hesitate to reach out. I am very happy to help.
You can contact me via the contact form at the bottom of every page, or via email at limitless_boutique@yahoo.com
Are your crystals ethically sourced?
"Ethically sourced" is a term that is widely used within the crystal business community. However, there is no way to know for certain if crystals are ethically sourced without being physically present during the entire process, from mining to cutting and polishing, to selling, to transporting, etc.
With that in mind, all of the crystals in my shop are consciously sourced. I extensively research and work closely with my suppliers to ensure I am only sourcing crystals from businesses that provide a safe working environment and pay their employees a fair and livable wage. I also do not purchase conflict minerals for my business, or even for my personal collection.
While I may not always be able to work directly with the miners for each crystal, asking the right questions and thoroughly vetting every supplier I purchase from, to the best of my ability, will always be a key step in my sourcing process.
Are all of your crystals genuine/natural/real?
All of my crystals are natural, unless otherwise stated in the listing.
For example, I do occasionally use opalite or goldstone for jewelry and suncatchers, which is a man-made "crystal." I will always be transparent when they are used, and this information will always be noted in the listing of that item.
I will also note if an item is altered in any way (dyed, heated, coated, etc). It is extremely rare for me to carry any altered crystals.
I do not offer FAKE crystals.
Fake crystals are any man-made material being sold as a natural mineral or crystal, or one natural mineral or crystal being sold as a different mineral or crystal. The latter is almost always a cheaper, more abundant crystal, being sold as a higher value crystal that is much harder to find. For example, dyed howlite being sold as turquoise.
How can I test my crystals to see if they are real?
If you believe you have been sold or given a fake crystal, I highly encourage you to reach out to a trusted crystal shop owner for help with testing or identifying it. A trained eye can oftentimes tell if a stone is fake by appearance alone.
There is no one size fits all test that will work on all crystals. A trusted source or professional can assist you with finding the proper test for the crystal you are questioning, if needed.
Do you offer wholesale?
I do not, at this time.
How do I contact customer service?
By using the contact form found at the bottom of every page, or via email at limitless_boutique@yahoo.com
Please allow up to 24-48 hours for a response to any inquiries. I am a one-woman show, but please know I will get back to you ASAP.
If I am on vacation, taking time off, or attending a festival, and these response times are affected, I will announce it in the banner at the top of every webpage, in my email newsletter, and on my social media pages.
Have a question that isn't here?
Please feel free to reach out via the contact form at the bottom of every page, or by email at limitless_boutique@yahoo.com